Privacy Policy

This Privacy Policy explains how MK Systems Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you visit mike-kirby.com (the "Site") or contact us through it. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

We collect information in the following ways:

• Information you give us directly. When you email us or send a message through the chat widget on the Site, we collect the information you choose to provide, such as your name, email address, phone number, and the contents of your message.
• Information collected automatically. When you visit the Site, we may automatically collect technical information such as your device type, browser, pages viewed, and general usage patterns through our analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Communicate with you about your project or question;
• Operate, maintain, and improve the Site;
• Understand how visitors use the Site so we can make it better;
• Comply with our legal obligations.

We do not sell your personal information, and we do not buy, sell, or trade contact lists.

3. Chat Widget and Communications

The Site uses a chat widget provided by LeadConnector (a HighLevel product) to let you message us directly. If you start a conversation, the information you enter — which may include your name, email address, and phone number — is processed by LeadConnector on our behalf so that we can reply to you.

If you provide a phone number and expressly opt in, we may contact you by SMS or phone regarding your enquiry. Message and data rates may apply. Consent to receive messages is not a condition of any purchase, and you can opt out at any time by replying STOP to any text message or by emailing us. We do not share your phone number or SMS opt-in consent with third parties for their own marketing purposes.

4. Cookies and Analytics

The Site uses cookies and similar technologies to function correctly and to measure traffic. We use a privacy-focused analytics tool (OpenPanel) to understand aggregate usage. You can control or disable cookies through your browser settings, though some parts of the Site may not work as intended if you do.

5. Third-Party Service Providers

We share personal data with trusted service providers only to the extent needed to operate the Site and communicate with you. These include our chat and CRM provider (LeadConnector / HighLevel) and our analytics provider (OpenPanel). These providers process data on our instructions and are required to protect it.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, including to respond to your enquiry and to meet any legal or accounting requirements. When it is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. If you are in the UK or EU, these rights are provided under the UK GDPR and the EU GDPR. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: